Virtual Assistant is an automated triage service for webchat.Using text inputted by you, Virtual Assistant will either present you with appropriate on-line guidance or transfer you through to chat with an adviser on web chat.Within a minute or so of being on an ‘entry point’ page, a blue box should appear telling you that ‘You can use web chat instead of calling HMRC’s helpline’ and offering you the option to ‘Start web chat’By clicking ‘Start web chat’ you will either be taken to the Virtual Assistant or presented with a separate page that asks for your name, email address and question and a button to press to ‘start chat’.Occasionally you may be told that there are no available advisers and to try again later, but our limited testing to date shows that this is quite rare so hopefully your query will be dealt with more quickly than using the telephone helpline.For assistance and cancellation, please call: 08 (option 2) 8am to 10pm 7 days a week To speak to the insurer about a new claim, existing claim or to discuss your policy, please call: 08 (option 1) 8am to 6pm Monday to Friday To make a Payment Protection Insurance (PPI) mis-selling complaint, please call: 08 (option 0) 8am to 10pm 7 days a week For Type Talk, please call: 18001 08 8am to 6pm Monday to Friday Media Enquiries (Journalists Only) For any media enquiries (journalists only), please contact our press team on 01244574136 or email [email protected] service is for journalists only.
If your business is interested in co-branded credit cards from MBNA, please send us an email and we’ll let you know if we can help: [email protected] Card(s) issued by MBNA Limited.
Please note your email address will only be used for Live Chat24 transcript purposes. Service Credit Union does not control that function.
If you prefer to contact us with general questions via email, click here. Live Chat24 is a free online service that allows you to have questions answered by a live Service Credit Union Member Service Representative.
Additionally, you may contact us at our Contact Center 24 hours a day, seven days a week. Call 1-800-936-7730 (United States) or 00800-4728-2000 (International).
S.) and 00800.4728.2000 (International) It has come to our attention that most recent versions of some web browsers prompt you to save usernames and passwords on the Internet.
Authorised and regulated by the Financial Conduct Authority.